AirRoamer

Refund Policy

Last updated: August 14, 2026

AirRoamer sells digital eSIM data plans that are provisioned and delivered electronically shortly after purchase. Because an eSIM is a digital product, refund eligibility depends on whether the eSIM has been activated or used. This policy explains when a refund is available and how to request one.

Unactivated eSIMs

If your eSIM has not been installed or activated and no data has been used, you may request a full refund within 30 days of purchase. This includes cases where:

  • you changed your travel plans and no longer need the plan;
  • your device turns out not to be eSIM-compatible or is carrier-locked;
  • you purchased the wrong destination or plan by mistake.

Activated or Used eSIMs

Once an eSIM has been activated or any data has been used, the plan is non-refundable, except:

  • Technical failure on our side: if the eSIM could not be provisioned or delivered, or it never connects to a supported network in your destination despite correct installation on a compatible, unlocked device, contact us — we will troubleshoot, and if we cannot make it work we will refund you.
  • Where a refund is required by applicable consumer law.

Coverage or speed that varies with local network conditions, and data left unused when a plan's validity period ends, are not grounds for a refund.

Top-Ups

Top-up plans are applied to your existing eSIM immediately after payment and are therefore non-refundable once applied, except in the case of a technical failure on our side as described above.

How to Request a Refund

Email support@airroamer.co from the email address you used at checkout, and include your order details (the email you purchased with and, if you have it, the plan or order reference). We typically respond within 24 hours.

How Refunds Are Paid

Approved refunds are issued through Stripe, our payment processor, to the original payment method. Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank. When a delivered eSIM is refunded, the eSIM profile is deactivated.

Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved faster through support@airroamer.co than through a card dispute.

Contact Us

Questions about this policy: support@airroamer.co or (903) 471-0773. Three Headz LLC, 810 Harmon Dr., Longview, TX 75602.